Quality of Service Commitment
Date: 2014-12-23
A canteen service analysis:
Canteen contractor catering business, is the service sector. If you are self-employed factories and enterprises canteen, or by private business relationship canteen, canteen kitchen workers can not have a sense of service:. "Are factory workers, why should I go to the cafeteria staff to wait on other employees."
Service since the question, eat employees have different views, there are difficulties only up inside, nowhere declaration complaints; thus combating labor enthusiasm of employees, employees can easily cause the loss, increasing the difficulty of recruitment, which directly affect the factories and enterprises normal production, even with the ability to receive high-quality production orders, orders will be forced to carefully consider whether or not.
There is such a concept in the community: the cafeteria where outsourcing is not necessarily good to go, maybe even worse.
Canteen management industry is indeed a fish, the strength and reputation uneven. Even so, well done outsourcing canteen everywhere. If outsourcing is not what is good canteen, confined to the following two conditions: when the factory are not careful selection of contractors more lightly; after canteen outsourcing less supervision.
General quality factory canteen contractor is not always supervise workers; in the course of business, if there is a commitment to quality of service and the contractor does not match the phenomenon, the factory should be regulated in order to enable the rights of employees to maintain food quality, regulatory month cumulative penalties should be doubled.
Second, the Pledge:
1, feeding quality assurance
1) to maintain the stability of feeding operations
Canteen management system in strict accordance with the job, make sure that your company in compliance with the standards of quality of services and content.
2) maintain consistent quality dishes
Canteen manager, according to the nutritional balance out in line with the majority of customer demand menu to ensure food quality and your company requirements.
3) to solve the problem of real-time anomaly
Feeding real-time on-site inspections restaurant manager, responsible for solving the feeding site emergencies and various dietary needs and problems.
4) enhance field personnel services initiative
Culinary must pass through professional training and passing the examination, and staff with a valid health certificate before for your company.
2, the environment and food assurance
1) Pay attention to environmental health and safety
ISO9001 held regularly check and supervise staff is always good health, providing a clean, bright and the dining environment.
2) food sourcing safety, health, environmental protection
The main delivery providers are required to have a business license, health permit, edible oil quality standards inspection reports, meat and animal products required to have quarantine certification.
3) Fire safety and security of the canteen
Fire appliances in the kitchen on a regular basis to detect problems solved in time, regularly cooks fire safety training.
3, customer complaints channels
1) Our customer service staff will regularly follow up call or personal visit, understand the customer canteen recent comments and suggestions, at least once a week.
Matters 2) on the work site located complaints desk, responsible for the registration of customer complaints, and the first time feedback to the site managers, while improving follow up the progress and results.
3) Talk to the cafeteria on site and guestbook, by site supervisor or manager is responsible for at least open once a day, and in one working day progress and the results will improve in the guestbook on the information bar or cafeteria reply directly.
4, customer complaints approach
1) Our factory will be based on the nature of the problem to complain about, for the complainant to be verbal (face to face) or a written reply to the grievances of corrective measures, and progress of the rectification period.
2) For the problem of the factory complaint, if they can immediately improve, you must complete within one working day. If you can not immediately improve, such as unexplained, operation more difficult or may involve other departments complained of by the management department in conjunction with the Division of customer-related departments and service staff, convene a conference to determine the crux lies and handling customer complaints and feasibility of countermeasures .
